FAQ

Simply hover over the relevant section i.e. 'Mens' or 'Womens' to open a drop-down menu, and then click on the links to visit categories, such as T-Shirts & Tops or Hoodies & Jackets. If you are looking for a specific item, you may use our search box to find products by name, category or style.

When you have made your selection, choose your size and click on "add to basket". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of your screen and click on "Proceed to checkout" to be led through the checkout process.

If you have any questions or concerns, please contact us via at e-mail info@biggymwear.com.

Creating a B.I.G account allows you to:

-Save various billing and shipping addresses to speed up the ordering process.

-Store credit card information to speed up checkout.

-News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more.

-Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.

You can create a personalised wish list of your favourite items, print it and share across social media platforms.

Fraudulent

If you've received an email regarding the order being 'suspected fraudulent', this simply means your payment method has failed some security checks, we can assure you it's nothing personal.

In the event you receive this, please ensure that your billing information matches the card you are using to pay for the order and try placing the order again.

If your payment is failing with PayPal, please ensure your email matches your PayPal email address and that your billing information is up to date and correct.

Items Unavailable

Your order may be cancelled due to the items you've purchased being unavailable. From time to time, we may oversell on a certain product, it's less than ideal we know but is sometimes unavoidable! In the event that this happens, we'll be in touch explaining what may have gone wrong!

If you wish to cancel your order, please send an email to info@biggymwear.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

If you have made a mistake with your address when placing your order, please contact info@biggymwear.com immediately so we can try to rectify your details. Please quote your order number in the email subject line to speed the process up.

If you are wanting to change your delivery address you would need to contact DPD live team.

You'll need your tracking information before you can make any changes, so wait for your shipping confirmation to come through before trying it.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add info@biggymwear.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email, please contact us.

How do I know my order has been dispatched?
-An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email. In addition, you are able to download the DPD app where you are able to track your order directly through their advanced technology.

You will be able to track your order through the DPD app.

I have a missing item from my order

An order form is included in every parcel sent from our distribution centre, please check the order form to ensure there are no items missing from the list.

 If an item you have ordered is missing from the packing list, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:

- Order Number
- Missing Item(s)

Our support team will investigate the matter and will resolve the issue for you as quickly as possible.

** All missing item claims must be made within 7 days of the delivery date of your order. **

Please check the following before contacting our customer service team: 

- Check you have received an email confirming your order has been dispatched.

 - Check the tracking information that is included in your dispatch confirmation email using the relevant link or otherwise the DPD app.

 - Check for emails, phone calls and attempted delivery cards from one of couriers, it may be that your parcel is being held at your local depot awaiting collection or redelivery.

 - Check nobody at your address has taken the delivery on your behalf. 

- Although our couriers should not leave your parcel with a neighbour its always worth checking with your neighbour just in case.

 + Please contact DPD and info@biggymwear.com and we’ll do our best to resolve the issue as quickly as possible.

We ship using DPD, or occasionally for international deliveries, the most efficient service available.

Please refer to our Delivery, Return's & Refund Policy Page.

We are unable to adjust the price of items if they have entered a sale. If returned during the sale, the final price given will be the sale price.

Once we have received your return you will receive a confirmation email to let you know we have got your return.

Please refer to our Delivery, Return's & Refund Policy Page.

Due to high volumes of inquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s inquiries, please only email once.

Most of the time yes. We work hard however to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size. If you are between a size, we would suggest choosing the smaller size of the two. All sizing information is contained within the product description. If you want to ask the experts, our Customer Care team should be able to help you. Please email info@biggymwear.com

For more information about sizes, you can check the size guide on each product page.

- Subscribe to our newsletter.

- You can also stay updated by following us on Social Media.

- If you wish to unsubscribe from our newsletter, click on the link at the bottom of each 6i9 newsletter

-You can also contact our Customer Service with any questions regarding our newsletter. Our advisers will be delighted to assist you.

Certain products that are not immediately available to purchase may be displayed on our website. These items can be pre-ordered to secure them once they become available. Payment will be taken when or shortly after your order is placed. Delivery times will be communicated to you before you place your order and when you receive acknowledgement for your order. You can cancel your order at any time up to the item’s dispatch.

Your bank account will be debited as soon as your order has been placed. Pending payments will be stopped and not sent until full payment is received by us.